Privacy Policy

When you use our services or contact us, we may collect the following types of information:

• Personal Identification: Name, phone number, and email address provided when making a booking or enquiry.
• Trip Information: Pickup and drop locations, travel date, time, destination, and vehicle preference.
• Communication Records: Calls, WhatsApp messages, or emails exchanged with our team.
• Device & Usage Data: Browser type, IP address, pages visited, and time spent on our website (collected automatically via cookies).
• Payment Details: We do not store card details. Any payments processed are handled by trusted third-party payment processors.

Your information is used solely to operate and improve our services. Specifically, we use it to:

• Confirm and manage your taxi or tour bookings.
• Communicate with you about your trip — status updates, driver details, and route changes.
• Respond to your enquiries, complaints, or feedback promptly.
• Send occasional service updates or promotional offers, with the option to opt out at any time.
• Improve our website performance and user experience using aggregated analytics data.
• Comply with applicable Indian laws and regulations.

We do not use your data for automated decision-making or profiling.

We treat your personal data with strict confidentiality. We do not sell, rent, or trade your information to third parties. We may share limited data only in the following circumstances:

• Assigned Drivers: Your name and contact number may be shared with the driver assigned to your trip to facilitate coordination.
• Service Partners: Third-party travel operators or hotels when you book a tour package that involves coordination with them.
• Legal Obligations: When required by law, court order, or a competent government authority under Indian law.
• Business Transfers: In the event of a merger, acquisition, or sale of our business, your data may be transferred as part of that transaction.

All third parties we share data with are contractually required to protect it and use it only for the specified purpose.

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy or as required by law. Typically:

• Booking records are kept for up to 3 years for accounting and legal compliance.
• Communication records (calls, messages) are retained for up to 1 year.
• Website analytics data is retained for up to 26 months.

Once data is no longer needed, it is securely deleted or anonymised.

Our website uses cookies to improve your browsing experience. Cookies are small text files stored on your device. We use:

• Essential Cookies: Required for the website to function properly.
• Analytics Cookies: Help us understand how visitors interact with our site (e.g., Google Analytics).

You can disable cookies in your browser settings at any time. Note that disabling cookies may affect certain functionality of the website.

You have the following rights regarding your personal data, consistent with applicable Indian law (including the Digital Personal Data Protection Act, 2023):

• Right to Access: Request a copy of the personal data we hold about you.
• Right to Correction: Ask us to correct inaccurate or incomplete information.
• Right to Erasure: Request deletion of your data, subject to legal retention obligations.
• Right to Withdraw Consent: Opt out of marketing communications at any time by contacting us.
• Right to Grievance Redressal: Contact our designated officer if you believe your data has been mishandled.

To exercise any of these rights, please contact us using the details in Section 8.

Our services are not directed at children under the age of 13. We do not knowingly collect personal data from children. If you believe we have inadvertently collected information from a minor, please contact us immediately and we will delete it without delay.

If you have any questions about this Privacy Policy, wish to exercise your data rights, or have a grievance to report, you may reach us at: